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Refund policy

BEYOND – Returns & Refunds Policy

At Beyond, we take pride in the quality of our products and want you to feel confident in every purchase. If for any reason your order isn’t right, we’re here to make it right.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Damaged or Defective Products: If your item arrives with a manufacturing fault or damage, please notify us within 14 days of delivery.

  • Incorrect Orders: If you receive the wrong item, size, or color, we’ll correct it at no additional cost.

  • Size/Fit Issues: We encourage customers to review our detailed size guide before purchase. However, if your item doesn’t fit as expected, please reach out and we will support you with an exchange or store credit depending on the case.

2. Non-Returnable Items

To maintain product integrity, we cannot accept returns for:

  • Items that have been worn, washed, or altered

  • Final sale or clearance items

  • Gift cards and promotional items

3. How to Start a Return

  1. Contact our Customer Experience Team at support@beyond-clothing.com within 14 days of delivery.

  2. Provide your order number and clear details/photos (if applicable).

  3. Our team will confirm eligibility and provide the next steps.

4. Refunds & Processing

  • Refund Method: Approved refunds are issued to the original payment method.

  • Processing Time: Please allow 7–10 business days for the refund to reflect, depending on your bank.

  • Shipping Costs: Shipping fees are non-refundable unless the return is due to an error on our side.

5. Exchanges

Where applicable, we will arrange for a replacement product to be shipped promptly. In cases where the product is unavailable, we will provide a full refund or store credit.

6. Order Cancellations

If you need to cancel your order, please contact us within 1 hour of placing it. Once your order has entered processing, cancellations may no longer be possible.

7. Our Commitment

Every item from Beyond is carefully crafted and checked for quality. We are committed to delivering products you’ll love and providing a customer service experience that meets the highest standards.

👉 Need help?
Email us at support@beyond-clothing.com and our team will be happy to assist you.